Terms and Conditions

Our Sale and Supply of LPG T&Cs, Sale and Supply of Reticulated Gas T&Cs and Privacy Policy are changing. For new customers, these changes are effective immediately, and for existing customers they take effect on 31 January 2021. We’ve set out these changes below.

  1. We’re updating our data privacy terms and conditions. These changes provide further clarity on how we collect, use, disclose, and store customer personal information. This change will allow Rockgas to:
  • Improve our customer service by monitoring and following up questions and complaints to improve our service.
  • Conduct market research and disclose information to a market research organisation for the purpose of contacting you and conducting market research on our behalf.
  • Store customer data in New Zealand and overseas with service providers who meet the standards set out in the Privacy Act 2020.
  1. We’re also updating our policy around payment of unused gas credits, specifically:
  • For new customers we will not give credit for any unused LPG remaining in a cylinder at collection, unless agreed in writing before the agreement has been accepted.
  • Nothing will change for existing customers. If we currently give you credit for any unused LPG in a cylinder, we will continue to do so.

If you have any questions in relation to any changes, please e-mail the team at  sales@rockgaswanganui.co.nz