Frequently Asked Questions
How can I order gas with the Rockgas App?
To create a truly mobile solution to your home and business gas needs, Rockgas has created an easy-to-use mobile Rockgas app for your smartphone or tablet. Simply download the Rockgas app onto your device of choice, input your details and you set up your account and are ready to go.
How does it work?
- Go to your online app store and search for Rockgas LPG
- Enter your surname in the account number field along with your contact information, and you can order LPG whenever and wherever you need it!
You’ll also be able to easily check your account, manage the frequency of your deliveries, and alter any details at the touch of a button – all via the one simple app. Enjoy!
Information for tenants
If your question is not in these LPG FAQs then for more information on gas bottles in relation to tenancy agreements please click on the following link: https://www.tenancy.govt.nz/rent-bond-and-bills/utilities-and-other-payments/
What size bottles can I order?
We supply 15kg and 19kg Forklift bottles, as well as 19kg POL and 45kg POL bottles. Delivery conditions apply to all orders, so contact our office to check if we can deliver to your property.
Do I own the bottles, or am I just renting them? Are they in the chattels for the property?
Most people just rent the bottles. Then we are then responsible for maintaining and delivering them. It’s much easier, and much safer all round! If these LPG FAQs do not answer your question please contact us.
What happens if one of your bottles gets damaged while on my property?
If your bottles are lost or someone steals them, call us and let us know immediately. You are responsible for the cost of the cylinders, but your insurance should cover this cost.
I live out in the country – will you deliver to my address?
Give us a ring on 0800 LPG 2 YOU and we’ll soon tell you. It’s best to call us and find out!
I have a dog, do I need to tie him up before you will deliver?
Yes – to start with at least! We do prefer dogs to be restrained during our visits. Over time, the dogs and the drivers get to know each other. At that point we are happy for your pooch to be roaming free when we arrive. Please let us know you have a dog beforehand if it’s a first-time delivery. Just so our drivers don’t get surprised!
Will you place the gas cylinder exactly where I want it to be?
Yes, as long as our drivers can safely do so, they will have no problem delivering your gas. We must follow certain legal requirements, but we will explain them to you if you have any concerns. If you’re away from your property at the time of delivery and our team encounters any issues, they will email you. Otherwise, they will proceed with your gas delivery as usual.
Are your cylinders safe? Can they explode?
Yes, our cylinders are perfectly safe, and are designed to withstand incredible amounts of pressure and heat. Even during the most intense fires, our cylinders will not explode – they will simply release small bursts of gas in a controlled manner to reduce their pressure. All of our bottles are regularly maintained and tested, and we even go the extra mile by leak-testing your connections at every delivery. Safety comes first here at Rockgas Wanganui!
I can sometimes smell gas – should I be worried?
Yes. While smelling an odour of LPG may not in itself be a sign of danger, as there can be several reasons for this. However, it’s always best err on the side of caution and to call us or a registered gas fitter. If these LPG FAQs do not answer your speciific question please contact us.
Is it safe for your cylinders to be placed in direct sunlight?
Yes. They are designed for this, as we all know how strong the NZ sun can be! Don’t worry if your cylinder is in direct sunlight. We build and maintain these bottles right here in NZ, for our specific conditions.
How long can the gas stay unused in your cylinders, and still be safe?
As long as you store the bottles upright in a well-ventilated area, they will last for several years. So if you’re ordering gas for your bach or holiday home, you can safely use small amounts over a number of years!
Do you deliver during holidays?
No, unfortunately, we don’t make deliveries during statutory holidays.
Am I entitled to a credit on LPG if I move house or switch supplier?
Rockgas Wanganui will provide refunds on LPG only. There is an administration/delivery charge deducted before the credit is processed.
LPG under 10Kg will not be refunded.
Please note you must give 30 days notice of a cylinder removal to qualify for an LPG or rental refund.
If these LPG FAQs do not answer your question please contact our office to discuss the specific charges that apply to you.
